ABOUT
Unleash greatness in every server
FINE-TUNING. ETIQUETTE. SOCIAL IMPROVEMENTS. PRIORITIZATION. INTUITION.
train
When a customer has a stand-out experience at a restaurant, who provides them that experience? The server. Sure, a restaurant’s ambiance and menus contribute, but the server is the face of a restaurant in the eyes of your customers and ultimately have the greatest impact on overall experience. While you train your servers on your restaurant’s unique menus, systems, layout, specials, etc., we focus on the intangibles that drive customer satisfaction and create repeat business.
Grow
If your servers are stellar, your customers are happy, and your restaurant reaps the rewards. But it doesn’t end there! After servers take our training, not only do they directly contribute to the growth of your business, but they also grow as individuals. They’ll create more lasting impressions, be able to handle more, and earn better tips, which will lead to higher employee retention and onsite experience.
excel
Repeat customers, customer referrals, and customer reviews are the lifeblood of any successful restaurant. Through targeted training, your servers will excel at delivering stellar service, leading to high customer loyalty, more referrals, better online reviews, and overall greater restaurant success. Invest in your long-term revenue by taking our main course, “Stellar Service”.
THE LOGISTICS
SCHEDULE
Our current offering is called “Stellar Service” and is a one-time session for 3 hours. It is currently available every first Sunday of the month from 9am to noon over Microsoft Teams. Sessions can be scheduled by restaurant owners or general managers on behalf of their servers, or servers can choose to take our course for their own personal development. Looking forward into 2025, there will be more options than just the first Sunday of every month to meet your restaurant’s needs.
Develop
One thing we’ve learned from the pandemic is that you can do anything online. We designed our curriculum to ensure that busy restaurant employees can attend Main Course classes virtually! After scheduling, you (and anyone you’re signing up) will receive an email with directions on how to attend the course online - all you need is access to a computer with a working webcam; we’ll take care of the rest! You’ll attend the course online, converse with trainers and other participants in real time, and complete the final exam all in just 3 short hours. The pass rate for the exam is high as long as you pay attention and stay engaged!
REPEAT
General Managers and restaurant owners - we recommend that you implement a mandatory Main Course training for all your current servers, and as you onboard new servers, sign them up as part of their initial training. That way you create cohesiveness among the servers and an environment of care for the craft. Part of our strategy is to create an excellent and uniform serving environment for your restaurant, so that anyone who walks through your doors will become a repeat customer.